Thursday, August 22, 2013

Yes, we have no Italian

We were finally able to use the gift card we were given for the Macaroni Grill (which closed down and was the topic of an earlier post) at another restaurant in Springfield where we have previously had a good meal.

Because we can eat whenever we want, rather than when the boss decides, we tend to eat early and so we were among the first people to arrive at the restaurant. We were seated in a lovely side room, which was empty, and the server took our orders. Richard asked for a salad, and she asked what type of dressing he wanted.


I am sorry, but we do not have Italian dressing.

And she rattled off a list of dressings that they did have and he chose one and the meal proceeded.

I did not order a salad. I ordered soup, so I did not have the chance to ask for Italian dressing and be told that they didn’t have any. Besides, I would have ordered Ranch dressing, which they did have.

Not long after, this exchange, two older women with loud voices were seated in the booth behind Richard. The waiter came to take their order. They both ordered salad, and he asked them what dressing they wanted.


I am sorry, but we do not have Italian dressing.

Humm, I thought to myself…

Four young professional people were the next to come in, and they were seated at a table across from me. The waiter came and took their order. At least one person ordered a salad. My ears perked. He asked what type dressing was wanted.


I am sorry, but we do not have Italian dressing.

Then an older couple and a single woman came in but I could not hear the exchange between them and the server because they were too far away. It would not have surprised me if they had ordered salad with Italian dressing.

Aside from the lack of Italian dressing, we had a very good lunch. But the attitude of the restaurant left me wondering: Why does the restaurant not offer Italian dressing? It’s not like there is a shortage of Italian dressing, as might have existed when the song Yes, We Have No Bananas was written back in the 1930s.

Just from what I overheard, it is obvious that the customers want Italian dressing. Shouldn’t one of the restaurant’s goals be to keep customers happy by giving them what they want (within limits, of course)? Having Italian dressing on the menu doesn’t seem like it should be that big of a deal.

Richard loves salad, and he has a big salad every night after dinner. And tonight, as he always does, he will have it with Italian dressing.

1 comment:

Far Side of Fifty said...

Seems like such a simple thing to offer customers. How is your arm doing..hope it is getting better everyday:)